At SBOTOP, your privacy is more than a legal obligation — it is a genuine commitment we make to every user. This document clearly and transparently explains how we collect, use, store, and protect your personal data when you use our platform.
Six core pillars that underpin how we manage your privacy
All data transmitted between your device and SBOTOP's servers is protected by 256-bit SSL encryption — the same standard used by major banks and financial institutions in Malaysia, including Maybank and CIMB.
SBOTOP only collects data that is strictly necessary to deliver our services. We do not request or retain irrelevant information. The principle of "minimum data" is central to our approach to privacy.
SBOTOP has never and will never sell, rent, or commercialise users' personal data to any third party for marketing or commercial purposes without your explicit consent.
We clearly explain why each type of data is collected, how it is used, how long it is retained, and with whom it may be shared under specific circumstances. There is no hidden agenda in how we manage your data.
You have the right to access, correct, transfer, or request the deletion of your personal data at any time. Requests will be processed within 30 days, and we will provide regular status updates throughout.
SBOTOP's cybersecurity team monitors data infrastructure around the clock. Any unauthorised access attempts are automatically detected and blocked by our multi-layered security system.
Important Notice: By using the SBOTOP platform, you agree to this Privacy Policy. If you do not agree, please stop using the platform and contact us to request the deletion of your data. This policy applies to all SBOTOP users in Malaysia.
SBOTOP ("we", "platform", "Company") respects the privacy of every individual who uses our services. This Privacy Policy describes our personal data management practices and applies to all users who access the SBOTOP platform via sbotop-play.com, our mobile app, or any related digital channel.
This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international best-practice data protection standards. We are committed to ensuring that all information you share with us is protected to the highest level of security and managed with full integrity.
This Privacy Policy covers all aspects of data management — from initial collection at registration, to data use in day-to-day platform operations, limited data sharing with select partners, and data deletion when required. We want you to have a clear understanding of each of these aspects so you can make informed decisions about your use of the SBOTOP platform.
This policy applies to all SBOTOP products, including Sports Betting, Live Casino, slots, poker, lottery, Virtual Sports, and e-sports. Any new services added to the platform will also be subject to this policy unless otherwise stated.
SBOTOP collects personal data across several key categories. Our principle is to collect only what is strictly necessary to provide a safe, high-quality, and compliant service.
SBOTOP uses your personal data responsibly and only for legitimate purposes. Below is a full list of how we use your data:
SBOTOP does not sell, rent, or commercialise your personal data. However, in certain limited situations, data may be shared with specific parties:
What We Do Not Do: SBOTOP has never and will never sell your personal data to advertisers, data brokers, or any third-party marketing companies. Your data is not used to build marketing profiles that are sold to other parties.
SBOTOP retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required to meet our legal obligations.
On the technical security front, SBOTOP implements multiple layers of protection:
SBOTOP uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Required for core platform functions – login, session verification, and security. Cannot be disabled as they are essential to the proper operation of the platform.
This helps us understand how users interact with the platform — which pages are most popular, where users encounter issues, and how to improve the overall experience.
Used to remember your preferences — such as display language, odds format, and favourite games — so your experience feels familiar and tailored to you.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For instructions on managing cookies in popular browsers (Chrome, Safari, Firefox), please refer to your browser's help section.
Under Malaysia's Personal Data Protection Act 2010 and SBOTOP's policy, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 days.
If your data is inaccurate or out of date, you have the right to request a correction. Accurate information is essential to the security of your account.
Under certain circumstances, you may request the deletion of your data. However, data required for legal compliance will be retained for the prescribed period.
You may object to the processing of your data for marketing purposes at any time. Requests will be fulfilled within 10 business days.
You have the right to receive your data in a machine-readable format and to transfer it to another service provider if you wish.
For data processed based on your consent (such as marketing), you may withdraw that consent at any time with no adverse consequences.
To exercise any of the rights above, contact the SBOTOP privacy team by email at support@sbotop-play.com with the subject line "Personal Data Rights Request". Please specify the particular right you wish to exercise and we will guide you through the process. All requests will be responded to within 30 business days.
The security of your financial transactions is SBOTOP's top priority. Here is how we protect your financial data:
The SBOTOP platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover or are informed that we have collected data from underage individuals, that data will be deleted immediately and the account in question will be closed without delay. Parents or guardians who believe a child under their care may have registered a SBOTOP account are urged to contact us immediately at support@sbotop-play.com.
If you are under 18 years of age, you are not permitted to use the SBOTOP platform under any circumstances. Please leave this site. This platform contains gambling content intended solely for responsible adults.
SBOTOP reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new technologies. You will be notified of any material amendments through:
You are encouraged to review this policy periodically. Continued use of the platform after any amendments are published constitutes your acceptance of the updated version.
Contact the SBOTOP Privacy Officer: For any privacy-related enquiries, complaints, or requests, please contact us at support@sbotop-play.com with the subject line "Privacy Policy". Responses are provided within 1–3 business days. We are also available 24/7 via in-platform live chat for quick enquiries.